Help / FAQs -The Top 5 Q’s

How do I return an item?

Find out about returns at the bottom of our site in the Returns section. 

Where is my order?

When your order’s ready to leave our warehouse we’ll email to let you know.

Don’t forget that our couriers can work up until 7 pm, so your order could arrive in the evening. If you’re not in when the courier tries to deliver don’t panic! – They’ll leave a calling card with further instructions.

Can I cancel or amend my order?

We can’t cancel or amend your order once it’s placed. We want to get your haul to you asap and start processing it right away.

When will I get my refund?

Please allow up to 7 working days for your returned parcel to be received. We’ll send you an email as soon as your return has been processed. Refunds take 5-7 working days to reach your account.

If you haven’t heard from us after 7 working days of sending your parcel back, get in touch with us and let us know the date you sent off your parcel and whether you used the postal service or a courier.

I received a faulty item what should I do?

We are sorry this has happened.

To help us get this fixed for you ASAP when you first contact us please include the following information;

    • Product name and code

    • Picture of the fault

    • Your name

    • Order number